Al Ghussun Advertising LLC
1. Overview
At Al Ghussun Advertising LLC, we take pride in the quality of our products and services. Each item is carefully inspected before delivery. However, if you receive a defective or incorrect product, we’re here to help.
2. Custom & Personalized Orders
Because most of our products (such as acrylic signs, wall décor, and customized prints) are made to order, returns or exchanges are not accepted once production has started — except in the case of:
Manufacturing defects
Damage during delivery
Incorrect design or size compared to the approved order
3. Eligibility for Return or Replacement
To qualify for a return or replacement:
You must notify us within 3 business days of receiving the order.
The product must be unused, in its original packaging, and accompanied by proof of purchase.
Photos or videos showing the defect/damage must be provided for review.
4. Non-Returnable Items
We cannot accept returns for:
Custom designs approved by the customer before production
Color or material variations within standard tolerance limits
Products damaged due to mishandling after delivery
5. Process for Return or Replacement
Contact our customer service team at 0566620126 / support@alghussunadv.store with your order number.
Provide clear photos of the issue.
Once verified, we will arrange a replacement or credit as applicable.
6. Refunds
Refunds (if applicable) will be issued only for non-custom standard products.
Approved refunds will be processed within 7–10 business days via the original payment method.
7. Delivery Damages
If your order arrives damaged due to courier mishandling, please report it immediately with delivery proof. We will coordinate a replacement after verification.
8. Contact Us
For any return-related concerns, reach us at:
📧 support@alghussunadv.store
📞 +971 566620126